Mission and Values

Improve the lives of others while doing your life's best work.SM

Mission and Values

Our mission is to help people live healthier lives and to help make the health system work better for everyone.

We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price.

Learn how partnerships can affect cost and care

We seek to enhance the performance of the health care system and improve the overall health and well-being of the people we serve and their communities.

Learn how we're adding value

We support the physician/patient relationship and empower people with the information, guidance and tools to make personal health choices and decisions.

See how expertise and resources work together

Our Values

We will honor commitments. We will never compromise ethics. We will be known for living to the highest forms and standards of ethical behavior. We will make honest commitments and consistently honor those commitments.

We walk in the shoes of people we serve and those with whom we work. We celebrate our role in serving people and society in an area so vitally human as their health. We must be truly compassionate and genuinely understand, feel and identify with their needs.

We will build trust through collaboration in order to take action and find solutions. We understand that relationships are critical to help people work together, even when their interests are not fully aligned or fulfilled. We realize relationships bind people and organizations through trust. Trust is earned and preserved through truthfulness, integrity, active engagement and collaboration with our colleagues and clients.

We will learn from experiences of the past and use those insights to invent a better future to make the health care environment work and serve everyone more fairly, productively and consistently.

We are committed to deliver and demonstrate excellence in everything we do. We will be accountable and responsible for consistently delivering high quality and superior results that make a difference. We will challenge ourselves to strive for even better outcomes in all key performance areas.

Living Our Mission and Values Through The Eyes of Our Employees

Working to help people live healthier lives and to help make the health system work better for everyone isn't a one-size-fits-all job. The opportunities to deliver on our mission present themselves differently for everyone. It takes integrity, compassion, relationships, innovation and performance in action to make a difference. Watch this come to life through the eyes of our employees as they speak to some of their favorite projects.

The adaptability in an agile structure stretches the reach of our impact. So when a new process means developing more efficient solutions, we are all in.

Watch Video

One of the most powerful tools we can bring to the table is our diverse perspective. It sparks innovative ideas that drive our projects to success.

Watch Video

What does teamwork look like across a large enterprise? Follow our teams as they work together across the enterprise to address a more efficient call flow on the nurse's line.

Watch Video

Having the drive to help people is not only contagious but a great motivator to do a job well.  See how Adam and team elevated their work to make a greater impact for military families.

Watch Video

How does an idea get to fruition at UnitedHealth Group? Giving the right people the tools they need to make it happen.

Watch Video


At UnitedHealth Group, we are tackling challenges and seizing every opportunity to transform health care. Everyday is a new opportunity to make a difference.